Unity Dreams Privacy Policy

📋 Table of Contents

1. Information We Collect
2. How We Use Information
3. How We Share Information
4. SMS/Text Messaging
5. Data Retention
6. Data Security
7. Cookies & Analytics
8. Your Choices and Rights
9. Children's Privacy
10. Contact Us

1) Information We Collect

We collect information in a few common ways:

A. Information you provide directly

• Contact details: name, business name, email, phone number, job title
• Inquiry and project details: what you send us through forms, email, phone calls, or meetings (e.g., goals, timelines, technical requirements)
• Customer support details: help requests, troubleshooting notes, and communications
• Billing details (if applicable): invoicing contact info and basic transaction records (we generally do not store full payment card details if a payment processor is used)

B. Information we collect from your use of the website

• Technical data: IP address, browser type, device identifiers, operating system
• Usage data: pages visited, time spent, approximate location (derived from IP), referring/exit pages
• Cookies/analytics data (see Section 7)

C. Information we may receive from third parties

• Business contact sources: referrals, partners, public business profiles (e.g., LinkedIn), or your employer if you engage us through them
• Service providers: tools we use for scheduling, CRM, communications, or analytics may provide logs and metadata

2) How We Use Information

We use information to run our business and deliver services, including to:

• Respond to inquiries and provide estimates or proposals
• Deliver IT consulting services, project work, and support
• Communicate with you about scheduling, project status, service updates, and administrative notices
• Improve our website and services (performance, troubleshooting, analytics)
• Protect security and prevent fraud (e.g., monitoring for abuse)
• Comply with legal obligations and enforce our agreements

3) How We Share Information

We do not sell your personal information. We share information only when necessary:

A. With service providers (vendors)

We may share information with companies that help us operate, such as:

• Website hosting and email providers
• CRM and ticketing systems
• Analytics providers
• Communications/SMS platforms

These providers may access information only to perform services for us and are expected to protect it.

B. For legal and safety reasons

We may disclose information if required by law, regulation, subpoena, or if necessary to protect the rights, safety, and security of Unity Dreams, our customers, or others.

C. Business transfers

If Unity Dreams is involved in a merger, acquisition, financing, or sale of assets, information may be transferred as part of that transaction, subject to standard confidentiality protections.

4) SMS/Text Messaging (Service Notifications Only)

If you opt in to receive text messages from Unity Dreams, we use SMS only for service-related communications, such as:

• Appointment confirmations or scheduling changes
• Project/ticket updates
• Service interruptions or account notices
• Support communications you request

Message frequency may vary. Message and data rates may apply.

You can opt out anytime by replying STOP. For help, reply HELP.

5) Data Retention

We keep personal information only as long as needed for legitimate business purposes—such as providing services, maintaining records, resolving disputes, and meeting legal or accounting requirements—then we delete or de-identify it when reasonably possible.

6) Data Security

We use reasonable safeguards designed to protect information (administrative, technical, and physical). These include:

• Encryption of data in transit and at rest
• Access controls and authentication measures
• Regular security assessments and updates
• Employee training on data protection

No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

7) Cookies & Analytics

Our website may use cookies and similar technologies to:

• Keep the site working properly
• Remember preferences
• Understand how visitors use the site (analytics)

You can control cookies through your browser settings. Disabling cookies may affect certain site features.

8) Your Choices and Rights

Depending on your location, you may have rights to request access, correction, or deletion of your personal information. You can also:

• Opt out of SMS by replying STOP
• Request help or information by replying HELP (SMS) or contacting us directly
• Update your preferences by contacting us at any time
• Request data deletion subject to legal retention requirements

9) Children's Privacy

Our services and website are intended for businesses and are not directed to children. We do not knowingly collect personal information from children under the age of 13. If we become aware that we have collected personal information from a child, we will take steps to delete it.

10) Contact Us

Questions or requests about privacy can be sent to:

Unity Dreams

Email: keya@unity-dreams-llc.net

Phone: (253) 200-1935

Address: 2532 Canoncito Rd, Albuquerque, NM 87026

Website: unity-dreams-llc.net